Frequently Asked Questions

FAQ'S

Frequently Asked Questions

How about the warranty and after-sale service?

We provide two years warranty and usually our machine no damage. We have a professional engineer who can help you online solve all the problems with our machine.

How does your factory do regarding quality control?

We have a strictly quality inspection department. Our engineers will carefully check and test the machines many times before we deliver them to you. To make sure you can get high-quality machines, only the machines that have passed the strict quality inspection can be delivered to you.

What certification do you have?

All of our machines have the RoHS, ISO13485, CE certification which ensures quality and safety. Our products are under strict quality management to ensure good quality. Because we fully understand that it will be a great trouble if the machine has any problem during working at oversea.

How to deliver is usually the most convenient way?

Usually used DHL / TNT air transport, the general time is 3-5 days, you only need to wait for the receipt at the address you fill out.

How to protect machine safety during transportation?

We use thick foam lining, moisture-proof cloth bag, aviation aluminum box, three-layer packaging to ensure safe transportation of the machine.

How do I learn to use and routinely maintain the machine?

We have online teaching videos and a professional technical support team to solve your problems for you 24 hours.

If the problem is not resolved, please contact us